Every parcel is fully insured. If the order is more then the given value, please split it into 2 orders or if not possible contact us for a higher insurance. Please check if possible in presence of the parcel service the goods for possible damages. Subsequent complaints can be problematic.
Reciept of the parcel - What you HAVE to do!? 1. Check your shipment (s) upon receipt of external damage (Holes, cracks or moistened places). 2 .Visible damage in the adoption be recorded. Make sure that the package delivery person noted the damage in his papers.
Parcel damage in the recipient country - What to do?
1. Inform Sewatec A.E. immediately on the date of delivery of the transport damage. 2. Take immediately (preferably on the same day - no later than 2 days after delivery) the damaged package together with the content and look at the nearest post office branch of the National Post. 3. Show the damage at the local post office and insist on the execution of a written claim. To record the damage assessment of the entire shipment is composed of: - Outer packaging (box) - Inner packaging (s) - Contents (damaged and undamaged) mandatory. 4. Sendus a copy of the claim to: by mail or by e-mail: [email protected] 4. Should the employee of the country's post deny a written record of the damage so please note the full name of the employee and the correct address of post office and send us this information immediately by e-mail with the link: "Refusal of the transcript in the recipient country" to: [email protected] to preserve your claims.
In the case of the following elements lose your rights to compensation - Destruction of the outer and inner packaging - Failure to meet deadlines - Refusal to report the damage to the country's post - Disposal of damaged packaging and contents before the completion of claims processing
All prices listed here are inclusive of statutory VAT and plus shipping. All customers outside of the European Union shop taxfree. All brand names, trademarks and product images are the property of their respective owners and are used only for description.